Return Policy

Returns & Exchanges

We accept eligible returns and exchanges for products that meet the conditions mentioned below. Products must be returned in unused and original condition.

Before sending any item back, please make sure the product, packaging and applicable tags are intact.

Eligibility for Return

Products are eligible for return when:

• The product is unused and unworn.
• The original product packaging is intact.
• All tags, labels and accessories are present.
• The product is not damaged, washed or altered.
• The return request is raised within the applicable return period.

Non-Returnable Products

For hygiene and safety reasons, certain products may not be eligible for return or exchange.

These may include:

• Used innerwear and intimate products.
• Sanitary and personal hygiene products.
• Products that have been washed or worn.
• Products without original tags or packaging.
• Products damaged after delivery due to customer handling.

How to Request a Return

To request a return or exchange, please contact our customer support team with your order details.

Damaged or Incorrect Product

If you receive a damaged, defective or incorrect product, please contact us as soon as possible after delivery.

We may request photographs or other details to verify the issue before approving the replacement or return.

Refund Process

Once your returned product is received and successfully inspected, the refund will be initiated to the original payment method wherever applicable.

The time required for the refund to reflect in your account can depend on your bank, payment provider or card issuer.

Exchange Policy

Exchanges are subject to product availability and eligibility. Replacement products may be provided in another available size or variant where applicable.

If the requested replacement is unavailable, an alternative resolution may be offered based on the order and product.

Return Shipping

Return shipping arrangements and applicable charges may vary depending on the reason for return and the product category.

For damaged, defective or incorrect products, please contact our support team before sending the item back.

Important Notes

• Please keep the original invoice/order details available.
• Do not ship a product back without return approval.
• Products must be packed securely to avoid transit damage.
• Items failing the return inspection may be rejected.
• Return and exchange eligibility can vary by product category.