Frequently Asked Questions

Select the product you would like to purchase, choose the available size or variant, select the quantity and click Add to Bag. Continue to checkout, enter your delivery details and complete the payment.

You can track your order using the Track Order page. Enter your order number and, when required, your registered mobile number or email address.

Order changes depend on the order processing stage. Please contact our support team as soon as possible with your order number so we can check the current status.

When a product or variant is unavailable, it will be shown as out of stock. Please check the product page again later or contact us for availability information.

We currently provide shipping across India. Delivery availability may depend on the serviceable location entered during checkout.

Delivery time depends on your location and courier service. The estimated delivery information will be provided once your order is processed and shipped.

Once your order is shipped, tracking details may be added to your order. You can use the Track Order page to view the latest available delivery information.

Courier delays can occur due to weather, service issues, festive periods or other circumstances. Please use your tracking details first, and contact us if you need further assistance.

Available payment options may include UPI, Razorpay, credit card, debit card and other payment methods shown on the payment page.

If a payment fails, please check your payment details and try again. If the amount has been deducted but the order was not completed, please contact us with the relevant payment and order details.

Payment information is processed through the payment method available on the checkout and payment pages. Never share your OTP, PIN or password with anyone.

Return and exchange eligibility depends on the product and the applicable return policy. Please review the return policy or contact support with your order number before sending anything back.

Contact our support team with your order number and the reason for the exchange. Our team will guide you through the applicable process.

Please contact us as soon as possible after delivery and provide your order details along with clear photos of the package and product so our team can review the issue.

You may browse products without an account. Some customer features such as order history, wishlist and account-related services may require you to be logged in.

Use Save for Later or the wishlist option on a product to save products you want to view or purchase later. You can manage saved products from your Wishlist page.

Log in to your account and open the relevant account or profile section to update the available customer information.